Belco Status

Historical Incidents

Gmail and Outlook not syncing inbound email

Created on 2020-06-11T13:53:00.303114+00:00

Resolved on 2020-06-11T18:10:56.590257+00:00

Degraded performance of the portal causes issues with calling

Created on 2020-05-28T11:45:34.186548+00:00

Resolved on 2020-05-28T14:41:23.453588+00:00

Degraded performance of our portal

Created on 2020-05-28T11:44:26.881726+00:00

Resolved on 2020-06-11T13:51:56.812417+00:00

Inbound email delivery issues

Created on 2020-05-06T11:18:38.176145+00:00

Resolved on 2020-05-06T12:29:38.707606+00:00

Degraded performance

Created on 2020-04-30T08:14:34.645392+00:00

Resolved on 2020-04-30T13:26:54.343868+00:00

Degraded performance

Created on 2020-04-30T08:14:07.460765+00:00

Resolved on 2020-04-30T13:24:07.136963+00:00

High packet loss for inbound calls to German numbers.

Created on 2020-03-24T11:42:09.665333+00:00

Resolved on 2020-03-24T20:51:53.441337+00:00

Mail delayed and api unresponsive

Created on 2020-03-05T07:56:53.372306+00:00

Resolved on 2020-03-05T08:16:25.952841+00:00

[Investigating] A few of our workers are crashing all the time

Created on 2020-02-12T07:11:34.032782+00:00

Resolved on 2020-02-12T07:44:59.808944+00:00

Search unresponsive

Created on 2020-01-15T09:41:12.003704+00:00

Resolved on 2020-01-15T10:20:15.815458+00:00

Degraded performance

Created on 2020-01-06T08:23:52.082901+00:00

Resolved on 2020-01-06T08:26:51.016686+00:00

Network issue to access some app

Created on 2020-01-02T14:15:09.320961+00:00

Resolved on 2020-01-02T16:02:14.244394+00:00

Slowdown on database node

Created on 2019-12-02T08:42:06.026905+00:00

Resolved on 2019-12-02T10:19:43.328380+00:00

High load in widget platform

Created on 2019-11-21T09:33:54.634142+00:00

Resolved on 2019-11-21T09:45:13.280479+00:00

Network unreachable

Created on 2019-10-31T14:48:10.684729+00:00

Resolved on 2019-10-31T15:22:27.889770+00:00

We are experiencing connectivity issues to one of our background services

Created on 2019-10-01T06:38:40.111691+00:00

Resolved on 2019-10-01T08:44:23.132679+00:00

Search unresponsive

Created on 2019-09-20T14:10:23.696827+00:00

Resolved on 2019-09-20T14:44:58.537856+00:00

Partial downtime

Created on 2019-09-05T12:31:08.395216+00:00

Resolved on 2019-09-05T12:50:47.032923+00:00

Problems with our mailqueue

Created on 2019-08-16T10:44:10.790977+00:00

Resolved on 2019-08-16T11:13:07.779032+00:00

Our servers seem to be unreachable due to an issue at our host

Created on 2019-06-25T13:16:16.506945+00:00

Resolved on 2019-06-25T13:29:00.423638+00:00

We are experiencing some connectivity issues to one of our background services

Created on 2019-06-19T08:12:52.927368+00:00

Resolved on 2019-06-19T09:16:47.792305+00:00

Slow database performance

Created on 2019-05-27T11:58:50.678752+00:00

Resolved on 2019-05-27T12:34:20.531900+00:00

Push notifications are failing

Created on 2019-04-30T11:53:31.721371+00:00

Resolved on 2019-04-30T12:18:46.437824+00:00

Mail delivery delayed

Created on 2019-04-24T09:12:14.780640+00:00

Resolved on 2019-04-24T14:10:51.233912+00:00

Degraded voice performance due connectivity issues with Vodafone Carrier

Created on 2019-04-08T08:48:29.438654+00:00

Resolved on 2019-04-08T15:43:14.278654+00:00

Our servers seem to be unreachable due to an issue at our host

Created on 2019-01-24T13:01:52.320464+00:00

Resolved on 2019-01-24T17:34:40.939506+00:00

Performance issues

Created on 2019-01-14T13:14:50.102836+00:00

Resolved on 2019-01-16T09:14:35.543138+00:00

Inbound email delivery is delayed

Created on 2018-12-10T14:29:29.334230+00:00

Resolved on 2018-12-10T15:50:36.494627+00:00

Voice services are experiencing elevated errors.

Created on 2018-11-05T16:19:26.063551+00:00

Resolved on 2018-11-05T18:11:12.636952+00:00

We are experiencing a major outage

Created on 2018-10-30T09:19:43.765160+00:00

Resolved on 2018-10-30T09:26:50.999215+00:00

Voice services not reachable

Created on 2018-10-12T15:55:12.778373+00:00

Resolved on 2018-10-12T16:00:19.751452+00:00

Short hickup on portal

Created on 2018-10-04T10:33:13.986374+00:00

Resolved on 2018-10-04T10:33:16.320761+00:00

Intermittent loading issues on our portal

Created on 2018-10-02T07:14:33.488591+00:00

Resolved on 2018-10-02T08:38:47.427655+00:00

Intermittent loading issues on our portal

Created on 2018-09-28T07:54:13.819161+00:00

Resolved on 2018-09-28T11:27:18.019443+00:00

Intermittent loading issues on our portal

Created on 2018-09-27T09:07:40.695418+00:00

Resolved on 2018-09-27T11:44:28.381292+00:00

Degraded performance

Created on 2018-09-26T11:29:29.503039+00:00

Resolved on 2018-09-26T14:38:55.207430+00:00

Search engine outage

Created on 2018-08-15T10:18:53.589562+00:00

Resolved on 2018-08-15T11:06:54.723265+00:00

Historical Maintenance

Upgrading FusionPBX preparing to migrate sip02.belco.io to new datacenter

Started on 2020-05-09T18:00:00+00:00

Ended on 2020-05-09T19:30:00+00:00

Moving platform to new datacenter

Started on 2020-04-23T22:00:00+00:00

Ended on 2020-04-25T00:00:00+00:00

Database upgrade

Started on 2020-04-17T22:00:00+00:00

Ended on 2020-04-17T22:05:00+00:00

Database upgrade

Started on 2019-06-13T21:00:00+00:00

Ended on 2019-06-13T21:10:00+00:00

Launch of our beta platform

Started on 2019-05-30T05:00:00+00:00

Ended on 2019-05-30T06:00:00+00:00

Database upgrade

Started on 2019-03-22T23:00:00+00:00

Ended on 2019-03-22T23:05:00+00:00

Database upgrade

Started on 2018-10-15T22:00:00+00:00

Ended on 2018-10-15T22:15:00+00:00